Customer Service

GENERAL 

We are authorised resellers of all the brands that we list within Australia. We are authorised resellers of some of our brands into New Zealand, and other countries globally – these differ based on our agreement with the brand.

For overseas buyers, when you place an order for an item, where we are not authorised resellers into your country, we will inform you, and you can either choose to proceed or we can refund your order. 

For overseas buyers, if you proceed with your purchase from us, you need to be aware that the manufacturer’s warranty policy may not cover you based on their regional restrictions on where a product is purchased from (such as they only in country purchases with the local distributor or reseller). It is the buyer’s responsibility to understand these conditions prior to purchase, we will not be held liable to for invalid warranty claims, nor can we refund you after the product has been delivered.

Always check with manufacturer website or with our team if you are ever unsure of something.

DELIVERY
Most of our orders are dispatched from our Melbourne warehouse, or our 3rd Party warehouse partners nationally.

Orders will usually be dispatched on weekdays (Monday to Friday) within a 48-hour period of receiving the order (excludes weekends and public holidays).

BACKORDERS AND PRE-ORDERS 
If an item is not in stock it will be listed as On Backorder. This also applies to new and upcoming products such as Pre-Orders that is waiting on stock from the supplier. 

Orders will be fulfilled first in first out based on availability.

INSURANCE – SHIPPING 
Whilst we take care to package your item carefully, we only provide a limited insurance based on the shipping provider, which can vary from $100 up to $1000 (based on courier) for lost, stolen or damaged in transit items.

We will ask you if you wish to pay for Additional Insurance based on our assessment of your order, alternatively, you may add this extra to your order.

If you do not wish to purchase additional insurance, we can only cover you for the value that is provided by the courier in the event of a lost, stolen or damaged in transit item. 

SHIPPING - SERVICES
We offer a variety of shipping methods both locally and internationally. 

Please note that the service you choose may not be available for your type of product, we will let you know if this is the case upon processing your order. 

SHIPPING RATES - AUSTRALIA 
Standard Shipping is FREE for all orders over the value of $100. 

For anything under $100, the cost will be calculated and provided to you at checkout. Delivery timeframe 2-7 business days.

Express Shipping is also available at checkout if you require it. Delivery timeframe 1-3 business days.

SHIPPING RATES – GLOBAL
We use a variety of couriers to provide overseas shipping. At checkout, you will be given a quote for the type of service level you require. 

Below are only estimates in terms of delivery timeframes into major metro areas of major cities. The timing excludes any time in customs and any delay outside of the courier’s control:

International Economy – 10+ Business Days by Air or 30+ Business Days by Sea 
International Standard – 6+ Business Days 
International Express – 2-4 Business Days 
International Courier – 1-2 Business Days 

Please note all import tax, duties, customs clearance (if any) must be paid by the buyer. It is also the buyer’s responsibility to check local laws and regulations pertaining to the legality of systems, parts and components.

PAYMENT OPTIONS
Australian Customers - We accept Credit Card, PayPal, ZipPay and Bank Deposit. 

Overseas Customers - We only accept PayPal or Bank Deposit as the payment method.

We reserve the right to ask you for additional identification if we deem an order is of high value or deemed risky from our fraud protection team. 

RIGHT PRODUCT USE
Our store sells a lot of products that have technical requirements for them to work. These include but are not limited to:

• Network Coverage 
• Power requirements to charge a device 
• Prerequisite devices required for a product to work
• Add-ons or other products you may need for a product to work
• Knowledge of certain systems or programs
• Skilled or certification training required 

Please note that our team is extremely knowledgeable and helpful, we ask that if you have any question about a product you should ask us before you purchase it. 

We want you to have a great experience and not purchase something that may not work for you or be unsuitable for the environment you wish to use it.

REFUND POLICY
We cannot refund or exchange goods for a change of mind or a mistake you made in your order.

We may, at our sole discretion, allow you to return for a credit or exchange the product on a case by case basis if the product is:

• Returned within 7 days of the order being received by you
• Has not been opened, is in original packaging and with all sealed stickers intact
• Not damaged in any way including the packaging

If you lodge a request and it is approved by our team, we will send you the returns authorisation details to send the item back to us. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

WARRANTY POLICY
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure within the manufacturer’s warranty period.

As we work with premium brands we ask that you first refer to their manufacture warranty policy, this will inform you of your warranty rights. You can normally find this on the brand website but if you need help locating it please ask our team.

We ask you to do this as, often our brands have a more direct process to handle warranty claims, which then might help you with your issue faster.

If you need help with a request for a refund, return for faulty goods, please contact our team via email at support@giftthispresent.com.

Please note that with all refunds, exchanges or returns, you will be responsible for paying for your own shipping costs for returning the item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

 

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